FAQ’s

FAQ:

How soon should I order a custom made design?

When possible, we recommend not waiting until the last minute to order your piece. All our styles are handmade to order with care and attention to detail, so things can take time. If possible, we encourage you to purchase your piece(s) at least 2-3 months before the date in which you will need it (for U.S. domestic orders) as turnaround times can fluctuate and shipping times are variable (unless Express shipping is chosen). If you are an international customer (anything outside the U.S.), purchase at least 3 months prior to the date the item(s) will be needed. Also, if your order is time sensitive, please put your date that you would need it in the comments box at checkout. We cannot guarantee that your order will arrive by your requested date unless you contact us prior to purchase, but we will do our best to get your order out as soon as possible.

Do you offer returns on custom made to order pieces?

Please choose your item(s) carefully and email me with any questions prior to purchasing a piece. Due to the delicate nature of the pieces I create, I cannot offer refunds on Custom Made To Order pieces at this time.

ABOUT MY DESIGNS, BACKINGS, CUSTOM ORDERS

Are your flowers premade?

No. I painstakingly hand make all of my flowers from scratch. I custom dye, cut, fray, press and sew my fabric flowers from fine linens, satins, silks, chiffons, tulle, organzas, cottons and laces. My flowers are each unique, one of a kind and special. In some pieces, there are small flower accents and millinery flowers that I’ve ordered from my favorite suppliers. I specify all accents and embellishments in the details section in each listing.

What kind of backings do you offer?

I have available to you, elastic headbands, alligator hair clips, hair combs, stretch lace headbands, silver plated headbands, bobby pins, brooch pins, satin ribbon for sashes and lace garters.

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Can you create a piece with my custom color(s)?

I can create a custom design with your custom colors (not all due to the materials)

I saw a piece on a blog, website or magazine. Can you recreate it?

I can design and create anything inspired by you. However, It’s impossible for me to recreate someone else’s exact design. I have a lot of experience in making fabric flower pieces so, with details which include colors, materials and style you’re looking for, I can create a custom design that you will absolutely love!

eate someone else’s design.
Yes, in most cases. Please describe the piece or email a photo and we would be happy to try to fulfill your request.
Do you offer gift certificates?

Yes! Please email us with the amount you would like to purchase for your gift certificate: info@twigsandhoney.com

PAYMENTS

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

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